Just Trade Terms and Conditions

Your Statutory rights are not affected by any of the following store policies.

 

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

 

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information on this site.

This site gives users the option to remove their information from our database and to stop future mail list messages.
To unsubscribe you may click unsubscribe at the bottom of any email newsletter or contact us by visiting the Contact Page.

This site gives users the following options for changing and modifying information previously provided.
You can send email to us by visiting the Contact Page. 

 

Delivery Information

Delivery time is usually 3 to 5 working days from order for orders to mainland UK. If a delay is unavoidable, we will let you know and you may either choose to wait or to cancel your order. If you require a specific delivery date, or need to receive an order urgently, please telephone us on +44 (0)20 735 88 500 to arrange this.

 

Prices

Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication.   This web site is regularly updated. We put every effort into updating website information, product descriptions, prices, photos and other information. Though we try to ensure all information and images are correct- occasionally there may be mistakes. We cannot be held responsible for website errors if they are genuine mistakes. If you buy any products from us based on wrong information we will replace or refund the product so long as it is unused. While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to decline orders if they are based on inaccurate information by either party.

 

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (within 5 working days).
Contact: Laura[at]justtrade.co.uk

Attn: Laura Cave

 Complaints will be dealt with confidentially and effectively.  If you are not delighted with your order and our service, please let us know as we are 100% committed to ensuring excellent customer service.

 

Conditions of Use

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. Please ensure that the details you provide us with are correct and complete, and inform us immediately of any changes to the information that you provided when registering. Just Trade Ltd reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Returns, Exchanges & Damaged Merchandise

Return / Exchange/ Refund Policy

Exchanges are handled as a return and reorder. We endeavour to supply only the highest quality product and believe you will be delighted with your purchase. However, for your own peace of mind all purchases are covered by our 14 day exchange or refund policy. If you are not completely satisfied with the goods, please inform us within seven days of your receipt of the goods, and you may return them in the original packaging. On our receipt of the goods in suitable condition we will either exchange the items or refund the value of the goods to your card.

 

Return Policy:

If you are not completely satisfied with your goods, please inform us within 7 working days, you may return them to us and we will either exchange items or refund the value of the goods. We recommend that you send returns by recorded post or at least obtain a certificate of posting. Goods should be returned in their original packaging at your expense to the following address;     Just Trade Ltd
Unit BGN, CIP House
133 Copeland Road
Peckham, London, SE15 3SN
UK

We cannot be held responsible for goods lost or stolen in transit.  When we receive your return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes. Shipping fees are non-refundable. If you have any questions on the return or exchange policy please contact orders[at]justtrade.co.uk